‌Effective Date: October 15, 2026‌

1. Introduction

Welcome to the official Shipping Policy of TONY TIENDAS, S.A. DE C.V., the operator of the desktop life tools e-commerce platform available at www.tonytiendas.com. Rooted in our core concept of sourcing compact, practical little daily helpers that turn every messy work corner into a tidy, pleasant space, we have built a standardized, reliable shipping system dedicated to delivering our fresh, well-designed desk gear to every customer’s hands in safe, timely condition. All the shipping rules specified in this policy apply to every order placed on our platform, to help you clearly understand the full process of order processing, delivery arrangements, service guarantees and related notes before you complete the payment.

If you have any inquiries about shipping status, delivery arrangements or related services, you can contact our dedicated logistics support team through the following official channels at any time:

• Contact Email: pixen@tonytiendas.com
• Physical Address: Avenida Urano 585, Interior B, Colonia Jardines de Mocambo
• Contact Telephone: +52 800 925 6278

2. Order Processing Timeline

Once your order payment is confirmed successfully on our platform, we will launch the standard processing flow as per the following schedule, ensuring every step is tracked and transparent for customers:

1. ‌Order Verification‌: Our system will automatically verify your order information within 2 business hours after payment confirmation. Our support team will double-check to confirm the inventory of all the compact, high-quality desk tools you have purchased, validate your delivery address for completeness, and send you an order confirmation email with full details to your reserved mailbox. If there is any minor discrepancy in your address information, our customer service will reach out to you for confirmation before proceeding to the next step, to avoid unnecessary delivery delays.
2. ‌Warehouse Packing‌: All verified orders will enter our specialized packing queue within 1 business day. Our warehouse staff will inspect every selected item to confirm it is defect-free, pack it with shock-resistant, eco-friendly cushioning materials that fit the size of the small daily helpers, attach the official order packing slip, and label the parcel with your unique delivery tracking code. For most in-stock items among our 230+ total desk products, we can complete the entire packing process within 24 hours. For rare limited-edition new arrivals with ultra-low inventory, the packing timeline may be extended to a maximum of 2 business days, and we will notify you of this situation via email in advance.
3. ‌Shipment Handover‌: After the parcel passes our final pre-delivery inspection, we will hand it over to our officially partnered local courier service providers, and immediately update the real-time tracking link to the “My Orders” section of your account on our website. You will also receive a shipment notification email with the full tracking information, so you can monitor the movement of your parcel at any time.

3. Delivery Service Options and Rate Rules

We provide multiple flexible delivery options for customers across different regions, to meet your varied timeliness demands:

1. ‌Standard Ground Shipping (Domestic Mexico)‌: For all shipping addresses within the territory of Mexico, standard ground shipping is our default cost-effective option. For orders with a total value over MXN 899, you can enjoy completely free standard shipping. For orders below this threshold, we only charge a flat rate of MXN 79 for standard delivery service. The estimated delivery window for standard shipping is 3 to 7 business days after the shipment is handed over to the courier, covering all states and cities across Mexico.
2. ‌Expedited Express Shipping (Domestic Mexico)‌: If you need to receive your desktop tools as soon as possible, you can select our expedited express shipping option at checkout, with a flat service fee of MXN 149. Parcels shipped via expedited service will be delivered to your designated address within 1 to 3 business days, and will enjoy priority processing and dispatching throughout the entire courier route.
3. ‌Restricted Delivery Notes‌: At the current stage, we only support delivery services to valid addresses within the territory of Mexico, and we do not provide cross-border international shipping. We cannot deliver to P.O. boxes, military bases, or addresses that are not accessible to regular commercial courier services. We strongly recommend that you leave a valid active contact phone number when filling in the delivery address, so that the courier staff can reach you smoothly in case of any temporary situation during delivery.

4. Delivery Guarantee and Post-Shipping Arrangements

To make your shopping experience completely worry-free, we provide the following clear shipping guarantees for all orders:

• All parcels are fully insured for their full order value during the entire transit process. In the extremely rare case that your parcel is confirmed lost or severely damaged beyond repair during transit after verification with the courier, we will arrange a full free reshipment of the same items to you, or issue a 100% equivalent store credit to your account, fully in line with our return and no-refund-only policy that customers are notified of when placing orders.
• If the courier fails to successfully deliver your parcel after 3 consecutive delivery attempts due to you not being available at the designated address, our customer service will contact you to arrange a second re-delivery time that fits your schedule. You will not be charged any extra service fee for this re-delivery arrangement.
• Once you sign for the parcel, we recommend that you inspect the outer packaging and the items inside on the spot. If you find any obvious damage caused by improper transit, you can take photos of the status and contact our support team within 24 hours after sign-off, and we will process the follow-up arrangement for you immediately.

We never add any hidden handling fees or unexpected extra surcharges to your shipping cost, all shipping related fees you see at the checkout page are the final full amount you need to pay. Our team of product operation specialists, with more than 7 years of desktop product operation experience and serving over 70,000 happy customers, will always make sure your favorite compact, durable daily desk helpers are delivered to your hands in perfect condition. If you have any questions about our shipping arrangements, please feel free to reach out to our support team at any time.