‌Effective Date: October 15, 2026‌

1. Introduction

Welcome to the official terms of service for the desktop life tools e-commerce platform operated by TONY TIENDAS, S.A. DE C.V. and accessible via www.tonytiendas.com. All the services we provide are built around our core brand philosophy: “Tidy every messy desktop corner, turn cluttered work hours into calm, smooth moments with our compact, practical little daily helpers.” These Terms of Service constitute a legally binding agreement between you, the user accessing and using our platform, and TONY TIENDAS, S.A. DE C.V. By browsing our website, creating a user account, placing an order, or using any function or service offered on the site, you confirm that you have fully read, understood, and agreed to be bound by all clauses laid out in this document, as well as our published Privacy Policy, Refund and Returns Policy, and Shipping Policy.

If you do not agree with any part of these terms, you may not access or use any of our platform services. Our platform specializes in sourcing compact, practical little helpers that turn every messy work corner into a tidy, pleasant space. Every item we pick balances clean design, durable quality and daily usability, no useless frills or overpriced gimmicks included. Our operations team boasts more than 7 years of product industry experience, offers over 230 carefully curated desk products, and has served over 70,000 happy customers while maintaining a 97.3% customer satisfaction rate, all under the governance of the service rules defined in this agreement. For all inquiries related to these Terms of Service, you may contact our compliance team through our official channels at any time:

• Contact Email: pixen@tonytiendas.com
• Physical Address: Avenida Urano 585, Interior B, Colonia Jardines de Mocambo
• Contact Telephone: +52 800 925 6278

2. Eligibility to Use the Service

To create an account and complete transactions on our platform, you must be a natural person of at least 18 years of age who holds full legal capacity to enter into binding purchase agreements under the applicable laws of the United Mexican States. If you are under 18 years of age but above 14, you may use our services only under the explicit supervision and authorization of your legal guardian, who will bear full legal responsibility for all your actions conducted through your account.

We explicitly prohibit the use of our platform by any individual, entity or organization that is included in Mexican government restricted party lists, international economic sanction lists, or any official watchlist of entities engaged in illegal or fraudulent activities. By registering an account on our platform, you warrant that all the information you submit during account creation is true, accurate, complete, and up-to-date. We reserve the full right to reject new account registration applications, or suspend existing accounts, if we reasonably suspect the submitted information is falsified, or the applicant violates any of these eligibility clauses.

3. User Account Rules

When you complete the account registration process on our website, you will be required to set a unique user ID and a secure account password. You bear full, absolute responsibility for maintaining the confidentiality of your account credentials. You are fully liable for all actions, transactions, data modifications and operations conducted under your account, regardless of whether these actions are performed by you or a third party you have authorized to access your account.

If you detect any unauthorized access to your account, suspected account theft, or any other security breach related to your credentials, you must notify our support team immediately. We will assist you to freeze account access, reset account credentials, and mitigate potential risks within 2 business hours after receiving your valid notification. We will not be held liable for any property loss or data damage caused by your failure to properly safeguard your account password, or your delay in notifying us of a confirmed security breach.

You may not transfer, rent, lend, or sell your platform account to any third party without our prior written approval. Any attempt to do so will be deemed a material breach of these Terms of Service, and we reserve the right to permanently terminate your account access without prior notice.

4. Product Information and Order Transaction Rules

All product listings published on www.tonytiendas.com are presented with accurate photos, detailed functional descriptions, correct parameter specifications, and clearly marked retail prices. We make all reasonable efforts to ensure that the color, appearance, performance parameters and usage scenarios described on each product page match the actual physical product, but minor non-functional appearance differences caused by screen display variations, shooting lighting differences, or slight process adjustments made by the original manufacturer do not constitute a breach of our service commitments.

Once you select a product, add it to your shopping cart, and complete the checkout payment process, a legally binding purchase agreement is formed between you and TONY TIENDAS, S.A. DE C.V. You confirm that all information you submit during checkout, including delivery address, contact phone number, consignee name, and payment information, is complete, valid and accurate. We will not be liable for delivery failures, additional service fees, or order fulfillment delays caused by incorrect or incomplete information you provide when submitting the order.

We reserve the right to verify the authenticity of any high-value or unusual order after payment confirmation. For orders that show obvious signs of suspected fraud, excessive bulk purchasing for scalping purposes, or conflicts with our normal inventory limits, we will contact you to conduct identity verification within 24 hours. If we confirm the order does not comply with our transaction rules, we have the right to cancel the order fully and issue a 100% refund back to your original payment method without any additional liability.

5. Intellectual Property Rights

All content published on our platform, including but not limited to website interface design, original product photography, brand logo design, copywriting descriptions of all 230+ desk products, website system architecture, exclusive user interface elements, operation manuals for exclusive co-branded products, and all other original content, is the exclusive intellectual property of TONY TIENDAS, S.A. DE C.V. All these works are protected by Mexican copyright law, trademark law, and relevant international intellectual property treaties.

Without our explicit prior written authorization, you may not reproduce, distribute, publicly display, modify, transmit to third parties for commercial use, or create derivative works based on any copyrighted content on our website. Any unauthorized scraping of our product images, copywriting, or product design solutions for use on other e-commerce platforms, offline stores, or commercial promotion materials will constitute a serious intellectual property infringement. We reserve the right to pursue all legal remedies and claim full compensation for all economic losses caused by such infringing actions in accordance with applicable laws.

When you submit public reviews, user-generated photos, feedback content about our products to our platform, you automatically grant us a non-exclusive, royalty-free, permanent, global authorization to use, modify, re-edit, and display this public content for brand promotion, product display and marketing purposes, unless you explicitly submit a written application to withdraw this authorization in advance.

6. User Code of Conduct

When you use our website and related services, you agree to abide by the following code of conduct at all times, and you may not engage in any of the prohibited activities listed below:

1. You may not use any robot, spider, web crawler, automated scraping tool, or manual repetitive operation program to access our website in an attempt to extract large volumes of data, simulate bulk orders, or interfere with the normal operation of our website system.
2. You may not upload, disseminate or publish any malicious code, computer virus, phishing link, harassing information, discriminatory content, or information that violates public order and good customs through our platform’s comment section, customer service chat window, review area, or any other interactive function.
3. You may not impersonate the identity of our company staff, official customer service personnel, or other platform users to carry out fraudulent activities, induce other users to transfer money outside our official order system, or obtain other users’ personal information through deceptive means.
4. You may not abuse our after-sales service system, submit a large number of false return applications, or repeatedly submit harassing service requests to our support team to disrupt our normal after-sales operation order.
5. You may not resell our products at maliciously inflated prices on other third-party platforms to disrupt the normal market pricing system of our brand.

If we determine that you have violated the above code of conduct, we have the right to impose corresponding penalty measures according to the severity of the violation, including issuing a formal warning, restricting part of your platform function permissions, temporarily suspending your account, or permanently banning your account from accessing our services. For actions that cause actual economic losses to our company, we reserve the right to claim full compensation through legal channels.

7. Third-Party Service Links

Our website may contain links to third-party social media platforms, official payment service provider pages, and logistics partner query pages for the convenience of users. These third-party links are not operated or controlled by TONY TIENDAS, S.A. DE C.V. We do not assume any responsibility for the content, privacy protection policies, and service quality of these third-party websites. When you click to enter a third-party link and use corresponding services, your activities are governed by the service rules and privacy policies of the third party website, not this Terms of Service. We strongly recommend that you carefully read the corresponding terms of the third party platform before using their services. We will not be liable for any property loss or personal information leakage caused by you using untrusted third-party services through the links on our website.

8. Service Modification and Interruption

We reserve the right to adjust, optimize, update or discontinue any partial function of our platform at any time in accordance with our operation development needs, product iteration plans, or mandatory regulatory requirements. Before we discontinuing a core service that affects normal user transactions, we will publish a 30-day advance notice on the homepage of www.tonytiendas.com to inform all affected users.

Our platform will carry out regular system maintenance and security upgrade operations as scheduled. During the maintenance window, the website may temporarily be unavailable or some functions may be restricted. We will try our best to arrange maintenance activities in the low peak period of user visits, and post the maintenance schedule in advance through the website announcement area. We will not be liable for any temporary service interruption caused by force majeure events, including but not limited to natural disasters, network infrastructure failures, government mandatory order requirements, hacker attacks beyond our reasonable control, that cannot be predicted or avoided.

9. Disclaimer of Liability

Within the maximum scope permitted by applicable Mexican laws, TONY TIENDAS, S.A. DE C.V. makes no express or implied warranties for the following situations, and does not assume corresponding liability for compensation:

1. Any indirect loss, incidental loss, consequential economic loss, including but not limited to loss of expected profits, loss of business data, that is not directly caused by our gross negligence or intentional misconduct.
2. Any service interruption, transaction failure, data leakage caused by your own improper operation, or the failure of your personal device or network environment.
3. The actual effect of our products under your specific extreme usage scenarios that exceed the normal daily desktop usage range described on product pages.

Our total maximum compensation liability for any dispute related to the platform services shall not exceed the total amount you actually paid for the specific corresponding order that triggers the dispute.

10. Modifications to These Terms

We may update and modify the content of these Terms of Service in due course according to the adjustment of our business scope, the update of regulatory requirements, and the optimization of service rules. When we make substantial adjustments to the core clauses of this agreement, we will prominently post the updated version on the homepage of our website, mark the new effective date, and notify registered users through email or in-site pop-up reminders. After the updated terms take effect, your continued access to our website and use of our platform services will be deemed as your full acceptance of the revised new terms.

11. Dispute Resolution

These Terms of Service are formulated and interpreted in accordance with the applicable laws and regulations of the United Mexican States. Any dispute arising from or related to the use of our platform services will first be resolved through friendly negotiation between you and our customer compliance team. If the two parties cannot reach a mutually acceptable solution through negotiation within 30 days, either party may submit the dispute to the jurisdiction of the local courts where our company’s registered address is located.

All clauses in these Terms of Service are formulated to create a fair, transparent, and stable transaction environment for both us and every one of our over 70,000 happy customers, to ensure that the 97.3% customer satisfaction rate we maintain continues to improve. If you have any questions about any content in this Terms of Service, please contact our official support team through the contact channels we have provided, and we will reply to your inquiry within 24 working hours.